{"app":{"width":0,"height":0,"threshold":"default","orientation":"landscape","notifications":{},"isBrowserEngine":false,"hasLoaderVisible":false,"hasLoginLoaderVisible":true,"hasErrorVisible":false,"isConsentGiven":false,"cookieAuthorization":{},"isGigyaAlreadyRequired":false,"isGigyaLoaded":false,"errorText":"","errorCtaText":"","errorCtaLink":"","isFeatureBranch":false},"page":{"fetching":false,"error":false,"isOffline":false,"isSSO":true,"previousSlug":null,"lastSlugWithoutNestedModal":"/kontakt/rueckfragen.html","lastSlugWithoutPopin":null,"lastSlugWithoutPopinOrConfig":null,"slug":"/kontakt/rueckfragen.html","location":{"base":"/kontakt/rueckfragen.html","queryParams":{}},"data":{"jcr:title":"Rückfrage","activateSitelink":false,"seoSemanticMessage":"

Eine garantierte Antwort innerhalb von 24 Stunden während unserer Öffnungszeiten, Montag bis Donnerstag von 08:00 bis 18:00 Uhr und Freitag von 08:00 bis 17:00 Uhr.

","title":"Renault Rückfragen | Nutzen Sie das Kontaktformular | renault.at","hideInNav":false,"redirectType":"301","meta_robots_follow":"follow","ignoreQueryParamsOnAlternateLinks":false,"sling:resourceType":"one/components/common/structure/caseform/homepage","disableMultiLanguage":false,"meta_description_seo":"Haben Sie eine Rückfrage? Füllen Sie bitte das Formular aus und nehmen Sie direkt mit Renault Kontakt auf. Wir helfen bei Ihren Anliegen und Fragen weiter.","textIsRich":"true","meta_robots_index":"index","hreflang":true,"sitemap":"default","content":{"sling:resourceType":"one/components/common/structure/content/globalZone","subMenuZone":{"sling:resourceType":"one/components/common/structure/content/subMenuZone"},"verticalContentZone":{"sling:resourceType":"one/components/common/structure/content/verticalContentZone","layout2Zone":{"sling:resourceType":"one/components/caseform/structure/content/layout2Zone","slice97v0":{"mandatoryLegend":"* Pflichtfelder","helpText":"Um Ihre Frage gezielt beantworten zu können, treffen Sie bitte eine Themen-Auswahl im Dropdown-Menü.","vehicleSectionTitle":"Fahrzeuginformationen","titlePrefix":"Beschwerde einreichen","submitButtonLabel":"Weiter","sling:resourceType":"one/components/common/caseform/slice97v0","textIsRich":["true","true"],"formConfig":{"complaint":{"description":"Geben Sie hier die Details Ihres Anliegens an","selectLabel":"Wählen Sie bitte das Thema Ihres Anliegens","legalDescription":"

Wenn Sie hier einen Kommentar einfügen, stellen Sie bitte sicher, dass der Inhalt in direktem Zusammenhang mit dem Gegenstand Ihrer Anfrage steht. Teilen Sie bitte nur die Informationen mit, die notwendig sind, um Ihre Anfrage zu bearbeiten. Geben Sie hier bitte keine „sensiblen“ oder personenbezogenen Daten (wie z.B. Daten zum Gesundheitszustand, Bankverbindung, Kreditkartennummern, etc.) an.

","errorMessage":"Wählen Sie bitte ein Thema aus und geben Sie Ihre Nachricht ein","types":{"1":{"type":"Multimedia & Connected Services"},"2":{"type":"Technisches Problem mit Fahrzeug"},"3":{"type":"Ersatzteilverzögerung"},"4":{"type":"Fahrzeuglieferverzug"},"5":{"type":"Einhaltung Konformität"}}},"attachment":{"errorMessageSize":"Bitte achten Sie auf die Dateigröße","formatsLabel":"Formate (jpg, png, pdf < 5 MB)","isVisible":true,"errorMessageFormat":"Bitte achten Sie auf das richtige Format","attachments":{"1":{"title":" Anlage 1 (optional)","isMandatory":false,"introduction":"Sie können bis zu drei Anlagen übermitteln, die Ihr Anliegen genauer beschreiben. Falls Sie eine Anfrage zu Multimedia & Connected Services haben, fügen Sie bitte ein Foto oder Screenshot eventueller Fehlermeldungen, den Systeminformationen im Fahrzeug (Software Version), dem Netzstatus im Fahrzeug oder der Kartenversion hinzu."},"2":{"title":"Anlage 2 (optional)","isMandatory":false},"3":{"title":"Anlage 3 (optional)","isMandatory":false}}},"multimediaComplaint":{}},"legalNotice":{"showLegalNotice":false}}}},"subFooterZone":{"sling:resourceType":"one/components/common/structure/content/subFooter/subFooterZone","slice56vf":{"sling:resourceType":"one/components/common/slice56vF","lom1":{},"lom2":{},"lom3":{},"links":{"1":{"url":"/cookies.html","text":"Cookies","type":"link","openInNewTab":false},"2":{"url":"/impressum.html","text":"Impressum","type":"link","openInNewTab":false},"3":{"url":"/datenschutz.html","text":"Datenschutz","type":"link","openInNewTab":false},"4":{"url":"/lagerfahrzeuge/anb.html","text":"ANB Lagerfahrzeuge","type":"link","openInNewTab":false}}}}},"caseFunnelParams":{"stepperInfo":{"steps":[{"title":"Rückfrage","url":"/kontakt/rueckfragen.html","components":["one/components/common/caseform/slice97v0"]},{"title":"Ihr Fahrzeug","url":"/kontakt/rueckfragen/your-vehicle.html","components":["one/components/common/leadform/slice134vB"]},{"title":"Ihre Kontaktdaten","url":"/kontakt/rueckfragen/contact-details.html","components":["one/components/edito/slice21v0","one/components/common/caseform/slice55vB"]},{"title":"Bestätigung","url":"/kontakt/rueckfragen/confirmation.html","components":["one/components/common/caseform/slice70v0"]}],"currentStepNumber":0,"totalSteps":4,"firstStep":"/kontakt/rueckfragen.html","nextStep":"/kontakt/rueckfragen/your-vehicle.html"},"displayAuthentModal":false,"caseSubmissionError":"Es ist ein Fehler aufgetreten. Bitte versuchen Sie es später noch einmal.","formType":"Complaint","stepperTitle":"Beschwerde einreichen","sling:resourceType":"one/components/common/structure/caseFunnelParams","labels":{}},"featureFlipping":{"sling:resourceType":"one/components/page/featureFlipping"},"transverseParams":{"showVersionEngine":true,"disclaimerDirectDisplay":true,"sling:resourceType":"one/components/structure/adminpage/site/transverseParams","sameFontSize":false,"finance":{"jsProxyUrl":"//prod.rciservices.eu/proxy/js/latest/RCIFinancialProxy.min.js","seeMonthlyPrice":"Monatliche Rate entdecken"}},"c2gParams":{"currency":"EUR","sling:resourceType":"one/components/structure/adminpage/site/c2gParams"},"authenticationParams":{"link":"/","text1":"Haben Sie ein My Renault Konto? ","text2":"Sparen Sie Zeit, indem Sie sich anmelden","sling:resourceType":"one/components/structure/adminpage/site/authenticationParams","textIsRich":"true","authenthificationPopin":{"guestConnection":"Fortfahren ohne Anmeldung","createAccountLabel":"Ein Konto erstellen","straplinePopIn":"willkommen zurück","title":"MY Renault ","alreadyAccountLabel":"Ich habe bereits ein Konto","descriptionPopIn":"Bitte überprüfen Sie, ob Ihre Informationen noch aktuell sind","helloLabelPopin":"Hallo","introduction":"

"}},"ccParameters":{"legal":"https://www.renault.at/cookies.html","position":"bottom","sling:resourceType":"one/components/structure/adminpage/site/cookieConsent","solution":"one"},"searchParams":{"apiKey":"AIzaSyB4yodCAiPQnITHO0kB5r5jFixbs9iWNi0","searchEngineKey":"017640197753520077557:b74n0k3krvc","sling:resourceType":"one/components/structure/adminpage/site/searchParams"},"typesParams":{"sling:resourceType":"one/components/common/siteadmin/typesParams","items":{"1":{"name":"pkw","title":"PKW","models":{"1":{"modelId":"renault5-htb-ph1"},"2":{"modelId":"clio-bja-ph2"},"3":{"modelId":"clio-bja-hev-ph2"},"4":{"modelId":"captur-hjb-ph2"},"5":{"modelId":"megane-bcb-ph1"},"6":{"modelId":"scenic-hcb-ph1"},"7":{"modelId":"arkana-ljl-ph2"},"8":{"modelId":"austral-hhn-ph1"},"9":{"modelId":"austral-hhn-ph1-hev"},"10":{"modelId":"espace-rhn-ph1"},"11":{"modelId":"rafale-dhn-ph1"},"12":{"modelId":"kangoo-kfk-ph1"},"13":{"modelId":"grand-kangoo-kk1-ph1"},"14":{"modelId":"trafic-passenger-j82-ph2"},"15":{"modelId":"symbioz-djb-ph1"},"16":{"modelId":"captur-hjb-hev-ph2"},"17":{"modelId":"renault4-a4e-ph1"}}},"19":{"name":"suv","title":"SUV","models":{"1":{"modelId":"arkana-ljl-ph2"},"2":{"modelId":"austral-hhn-ph1"},"3":{"modelId":"austral-hhn-ph1-hev"},"4":{"modelId":"espace-rhn-ph1"},"5":{"modelId":"rafale-dhn-ph1"},"6":{"modelId":"captur-hjb-ph2"},"7":{"modelId":"captur-hjb-hev-ph2"},"8":{"modelId":"symbioz-djb-ph1"}}},"28":{"name":"electric-vehicles","title":"Elektroauto","models":{"1":{"modelId":"renault5-htb-ph1"},"2":{"modelId":"megane-bcb-ph1"},"3":{"modelId":"scenic-hcb-ph1"},"4":{"modelId":"kangoo-etech-electric-ffk-ph1"},"5":{"modelId":"trafic-van-etech-x82-ph2"},"6":{"modelId":"master-fourgon-ev"},"7":{"modelId":"renault4-a4e-ph1"},"8":{"modelId":"master-plancher-chassis-ev"},"9":{"modelId":"master-benne-plateau-ev"}}},"38":{"name":"hybrid-vehicles","title":"Hybridauto","models":{"1":{"modelId":"clio-bja-hev-ph2"},"2":{"modelId":"arkana-ljl-ph2"},"3":{"modelId":"austral-hhn-ph1-hev"},"4":{"modelId":"espace-rhn-ph1"},"5":{"modelId":"rafale-dhn-ph1"},"6":{"modelId":"captur-hjb-hev-ph2"},"7":{"modelId":"symbioz-djb-ph1"}}},"46":{"name":"van-vehicles","title":"Van","models":{"1":{"modelId":"kangoo-kfk-ph1"},"2":{"modelId":"grand-kangoo-kk1-ph1"},"3":{"modelId":"trafic-passenger-j82-ph2"}}},"50":{"name":"lcv","title":"Nutzfahrzeuge","models":{"1":{"modelId":"kangoo-van-f61-ph2"},"2":{"modelId":"kangoo-etech-electric-ffk-ph1"},"3":{"modelId":"trafic-f82-ph2-bis"},"4":{"modelId":"trafic-van-e-tech-electric"},"5":{"modelId":"master-fourgon-ice"},"6":{"modelId":"master-fourgon-ev"},"7":{"modelId":"master-plancher-chassis-ice"},"8":{"modelId":"master-cabine-approfondie-ice"},"9":{"modelId":"master-plancher-chassis-ev"},"10":{"modelId":"master-benne-plateau-ev"}}}}},"tyreLabelling":{"frontTyresLabel":"Vorne","rearTyresLabel":"Hinten","tooltipTitle":"Reifen und Energielabels","sling:resourceType":"one/components/structure/adminpage/site/tyreLabelling","textIsRich":"true","bodyCopy":"

Finden Sie hier die Energielabels für die Reifen Ihrer Konfiguration.

"},"professionalParams":{"isPro":false,"sling:resourceType":"one/components/structure/professionalParams"},"googleMapsParams":{"region":"at","sling:resourceType":"one/components/structure/adminpage/site/googleMaps"},"consumptionEfficiencyGraph":{"sling:resourceType":"one/components/structure/adminpage/site/consumptionEfficiencyGraph","textIsRich":"true","displayEfficiencyGraph":false},"ecologicalParams":{"ecoMalusDetailsLabel":" ","recoveryBonusDisclaimer":" Recovery Bonus Label","ecoBonusDeducted":false,"recoveryBonusDetailsLabel":" Finanzierungs- und/oder Versicherungsbonus**","recoveryBonusDescription":"Bruttobonus","sling:resourceType":"one/components/structure/adminpage/site/ecologicalParams","ecologicalMalusDisclaimer":" ","ecoBonusLabel":" "},"formParams":{"sling:resourceType":"one/components/structure/adminpage/site/formParams","brandsAndModelsParams":{"sling:resourceType":"one/components/structure/adminpage/site/brandsAndModelsParams"},"validation":{"regexFirstName":"^[A-Za-z-ÄäÖöÜü]+$","regexLastName":"^[A-Za-z-ÄäÖöÜü]+$","zipCode":"^\\d{4,4}$"},"receipt":{"validatedPayment":" ","yourOrderLabel":" ","asapLabel":" ","eWaste":" ","wishedOperation":"Gewünschte Handlung","yourAvailabilities":"Ihre Verfügbarkeit","requestSentLabel":"Anfrage gesendet","dealerServices":"Händler Services","yourCarLabel":"Ihr Fahrzeug","yourAppointment":"Ihr Termin","selectedPackages":"ausgewählte Pakete","vehicleOfInterest":"Ihr Wunschfahrzeug","contractSigned":" ","seeMySummary":"Meine Auswahl ändern","quoteValidity":" ","yourEnergy":" ","selectedOffer":"Ihr Angebot","viewDetails":"Details ansehen ","summaryLabel":"Zusammenfassung","payDealerLabel":" ","yourDealerLabel":"Ihr ausgewählter Händler","offer":{"details":" "}},"abandonmentModal":{"modalTitle":"Wollen Sie wirklich das Formular verlassen?","modalIntroduction":"Die bereits eingegebenen Informationen werden noch 24 Stunden behalten. "},"identityTooltip":{"title":" "}},"dealerLocatorParams":{"sling:resourceType":"one/components/structure/adminpage/site/dealerLocatorParams","general":{"aroundMe":" In meiner Nähe","searchPlaceholder":"Postleitzahl und/oder Ort","strapline":"Renault Händlersuche","title":"Finden Sie Ihren Renault-Händler","filterResults":"Nach Services filtern","geolocalisationErrorMsg":"Bitte versuchen Sie es erneut","favoriteDealer":"Favoriten","legend":{}},"cta":{"selectAsFavorite":"Als Favoriten auswählen","backToMapView":"Zurück zur Liste","seeAllDealers":{"link":"/haendlersuche/ergebnisliste.html","label":"Eine Liste aller Händler anzeigen"},"select":{"label":"Auswählen"},"expandResults":{"label":"Mehr anzeigen"},"contactUs":{"link":"/kontakt.html","label":"Kontaktformulare"}},"info":{"direction":"Adresse","contactDetails":"Händlerinfos","services":"Services"},"onlineAppointment":{},"pattern":{"streetAddress":" {postOfficeBox} {streetAddress}","cityZipCode":" {postalCode} {locality}"},"coordinates":{}},"seoParams":{"language":"fr-fr","sling:resourceType":"one/components/structure/adminpage/site/seo","hreflang":{"1":{"language":"de-at","rootPath":"https://easyconnectstore.renault.no/content/renault/at/de.html"},"2":{"language":"de-de","rootPath":"https://easyconnectstore.renault.no/content/renault/de/de.html"},"3":{"language":"de-ch","rootPath":"https://easyconnectstore.renault.no/content/renault/ch/de.html"}},"sitelangs":{}},"siteParams":{"language":"de","countryName":"Austria","brand":"renault","country":"at","sling:resourceType":"one/components/structure/adminpage/site/site","locale":"de-AT","rtl":false,"country3":"AUT","product":"RENAULT"},"analyticsParams":{"gtmContainerId":"GTM-KL36Q2B","gtmConsentContainerId":"GTM-MJQBHV7","sling:resourceType":"one/components/structure/adminpage/site/analytics","cookies":{"apiKey":"8bbe4d7e-fdb6-4077-b35e-5ad2cc274fcb","enableConsentMode":true,"pagePolicyLink":"/cookies.html","enableFunctionalScript":false}},"gigyaParams":{"enabled":true,"apiKey":"3__B4KghyeUb0GlpU62ZXKrjSfb7CPzwBS368wioftJUL5qXE0Z_sSy0rX69klXuHy","dataCenter":"eu1.gigya.com","sling:resourceType":"one/components/structure/adminpage/site/gigyaParams"},"homePage":"/","link":[{"rel":"canonical","href":"https://www.renault.at/kontakt/rueckfragen.html"},{"rel":"alternate","hreflang":"de-at","href":"https://www.renault.at/kontakt/rueckfragen.html"},{"rel":"alternate","hreflang":"de-de","href":"https://www.renault.de/kontakt/reklamation.html"}],"meta":[{"name":"description","content":"Haben Sie eine Rückfrage? Füllen Sie bitte das Formular aus und nehmen Sie direkt mit Renault Kontakt auf. Wir helfen bei Ihren Anliegen und Fragen weiter."},{"name":"robots","content":"index,follow"}],"analyticsPageParams":{"businessType":"transverse","mboxActivated":"no","pageName":"complaint","pageType":"form","sling:resourceType":"one/components/base/analytics","formCategory":"customercare","formName":"ONE-COMPLAINT","formType":"complaint","formStepNumber":"0","formStepName":"Rückfrage"},"authentication":{},"liveChat":{"activateProductPlans":false,"activateConfigurator":false,"sling:resourceType":"one/components/structure/livechat","activateEdito":false,"activateHomepage":false},"breadcrumb":{"sling:resourceType":"one/components/base/breadcrumb","items":[{"title":"Startseite","url":"https://www.renault.at/"},{"title":"Kontakt","url":"https://www.renault.at/kontakt.html"},{"title":"Rückfrage","url":"https://www.renault.at/kontakt/rueckfragen.html"}]}},"slingList":["one/components/common/structure/caseform/homepage","one/components/common/structure/content/globalZone","one/components/common/structure/content/subMenuZone","one/components/common/structure/content/verticalContentZone","one/components/caseform/structure/content/layout2Zone","one/components/common/caseform/slice97v0","one/components/common/structure/content/subFooter/subFooterZone","one/components/common/slice56vF","one/components/common/structure/caseFunnelParams","one/components/page/featureFlipping","one/components/structure/adminpage/site/transverseParams","one/components/structure/adminpage/site/c2gParams","one/components/structure/adminpage/site/authenticationParams","one/components/structure/adminpage/site/cookieConsent","one/components/structure/adminpage/site/searchParams","one/components/common/siteadmin/typesParams","one/components/structure/adminpage/site/tyreLabelling","one/components/structure/professionalParams","one/components/structure/adminpage/site/googleMaps","one/components/structure/adminpage/site/consumptionEfficiencyGraph","one/components/structure/adminpage/site/ecologicalParams","one/components/structure/adminpage/site/formParams","one/components/structure/adminpage/site/brandsAndModelsParams","one/components/structure/adminpage/site/dealerLocatorParams","one/components/structure/adminpage/site/seo","one/components/structure/adminpage/site/site","one/components/structure/adminpage/site/analytics","one/components/structure/adminpage/site/gigyaParams","one/components/base/analytics","one/components/structure/livechat","one/components/base/breadcrumb"],"headers":{}},"vehicleInventory":{"isRehydrate":false,"isGridDisplayed":true,"hasPaneOpen":false,"previousListSlug":"","isSortOpen":false,"isCriteriasOpen":false,"lastSearch":{},"sortNextValue":null,"totalElements":null,"currentCriteria":"","selectedDealerId":"","tradeInQuotation":{}},"leads":{"leadsError":false,"leadsSuccess":false,"postingLeads":false,"leadId":"","origin":"","campaign":""},"funnel":{"userInfo":{},"isSendingUserInfo":false,"hasErrorSendingUserInfo":false,"sentUserInfoResult":null,"isRehydrate":false,"showCccWorkshopValidation":false,"scrollToChat":false},"suggestions":{"searching":false,"autocompleting":false,"error":false},"comparator":{"vehicles":[],"isPaneOpened":false,"isPaneVisible":false,"displayOnlyDifferences":false,"isRehydrate":false},"auth":{"isLoginFailed":false,"isProcessingRegister":false,"isProcessingReset":false,"isProcessingPwdChange":false,"isAuthenticated":false,"isRegistered":false,"isVerified":false,"error":"","errorCode":null,"pwdChangeErrorCode":null,"fieldsErrors":[],"authenticationTime":"","token":"","resettingPasswordFor":"","passwordChanged":false,"isProcessingActivation":false,"isActivated":false,"isActivationCodeResent":false,"isActivationResentProcessing":false,"isActivationFailed":false,"isPwdChangeFailed":false,"email":null,"pendingEmail":null,"isPasswordUnsecured":false},"favorites":{"vehiclesNb":[],"isRehydrate":false},"configuratorAlpine":{"completedSteps":[],"selectedCategoryEquipment":null,"fullScreen":false,"currentAnimations":[],"currentBackground":{},"currentView":{},"isAtelierAlpineView":false},"configuratorDacia":{"views":{},"completedSteps":[],"currentUri":"","displayAxsModal":true,"savedConfiguration":{},"isNavDisabled":false,"batteryCode":"","isRehydrate":false,"equipmentsTab":"","accessoriesTab":""},"profile":{"isReady":false,"isRehydrate":false,"isGetVehiclesProcessing":true,"error":"","onBoardingError":false,"updateConsentError":false},"funnelRVP":{"cart":null,"cartInitError":null,"isCartInitializing":false,"isCartInitSuccess":false,"isCartInitFailure":false,"cartUpdateError":null,"isCartUpdateSuccess":false,"isCartUpdateFailure":false,"isRehydrate":false,"financeOffers":[],"financingInfo":{},"isFirstLoading":false,"isFunnelDone":false,"isPaymentFailed":false,"hasPaymentNotificationShown":false},"lcvSelection":{"isRehydrate":false},"vehicle":{"isRehydrate":false,"error":null},"finance":{"criterias":{},"lastSimulation":{},"offersOnPage":[],"rateAlreadySeen":{},"isOfferRepresentativeDisplayed":false,"representativeExamples":[]},"cax":{"cart":[],"isRehydrate":false,"currentSelectedVehicle":{}}}